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GENERAL TERMS AND CONDITIONS

These general terms and conditions refer to all services that are available on our website, through mobile device or e-mail. By searching and using our website and by making a booking you state that you have read, understood and agreed with our terms and conditions. Also you agreed to accept privacy policy.


Website www.marea.hr, its content and online booking service is owned by Marea d.o.o., Poljanska cesta 21, 51414 Ičići, Croatia and these apply to your personal use, defined with our general terms and conditions.

SCOPE OF OUR SERVICE

Through the website we provide an online booking system which offers two types of accommodation:

  • Types of accommodation which use direct online booking, such as: hotels and villas (further on Hotels)
  • Types of private accommodation, owned by private persons, represented by Marea d.o.o. (further on Private accommodation)

 

On our website all types of accommodation can advertise their capacities and visitors can book online. By making a reservation through our website visitors (guests) enter into a direct contractual relationship with the accommodation provider, which is legally binding, not with Marea d.o.o. Marea d.o.o. acts as an intermediary also by booking hotel accommodation and has no connection with advance payment or full payment of accommodation.

 

Marea d.o.o., by the booking of private accommodation, acts only in receiving advance payment, while the difference till full price you pay directly to the relevant accommodation provider.

 

All the information published on our website, rendering offered private accommodation, are based on the information provided to us by accommodation providers so we cannot guarantee that all information are accurate, complete or correct nor can we be held responsible for any errors (including typographical or any other type), any interruptions (due to any breakdown, repair, upgrade or maintenance of website or network) etc. Every accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the information displayed on our website, including the rates and availability.

RESPONSABILITIES OF MAREA D.O.O.

Marea d.o.o. is responsible to display online all possible information, concerning travel and accommodation and not affecting visitors' choices. When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers so we cannot guarantee that all information are accurate. Marea d.o.o. in this case acts not as travel organizer, but as intermediary. The accommodation provider is responsible for availability of accommodation.

RESPONSABILITIES OF CLIENT (GUEST)

Guest is responsible to check accuracy of received booking confirmation and in case of error or change inform Marea d.o.o. Information about error or change sent after 3 days after receiving booking confirmation is not valid. Overdue complaints due to error or omission are not interrupting the contract.


Guest is therefore responsible for:

  • Possessing valid travel documents, visas etc.
  • Adhering to border and foreign exchange regulation of the country
  • Respecting house rules which are valid for rented accommodation and to cooperate with accommodation provider

 

In case these terms are not respected, guest is responsible for all possible consequences and is obligated to compensate the caused damage. Along with the booking confirmation guest is obligated to, in case of any damage caused during rented period, to compensate it directly to the accommodation provider.

PRICE AND PAYING METHODS

Prices on our website are expressed in euros (€), due to type of accommodation. Receipt for advance payment is in euros (€) for foreign clients and in kuna (HRK) for domestic clients. Exchange rates from euros (€) to kuna (HRK) is calculated using exchange rate published by the Privredna banka Zagreb d.d., on the day of received payment.


During the selection of accommodation, we pay great attention to description of service and to the calculation of the price. However, we are not able to completely exclude the possibility of modification of service and price. In case such change happens, guest will be informed during the reservation process or latest in the moment of confirmation of the booking. The paragraphs in the booking confirmation are definitive.


For all the bookings made through our website it's obligate payment of advance payment directly to hotel or to Marea d.o.o., in case private accommodation was booked, by means of secure online payment, all to the extent offered and supported by bank or other secure system of payment (such as PayPal). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider (Hotel) or to the foreign currency account of MAREA d.o.o. After paying on foreign currency account MAREA d.o.o. will charge booking fee of 6 EUR (€), calculated in kuna (HRK) using exchange rate published by the Privredna banka Zagreb d.d., on the day of received payment.


After the payment is done, booking is valid and guest will get the booking confirmation.
Please check, during the booking of accommodation, all the details about conditions and cancellation terms of the booking of every accommodation you wish to book.

COSTS OF CHANGE OR CANCELLATION OF BOOKING

In case there is some change in booking reservation, Marea d.o.o. can demand costs of change 50,00 EUR.


By booking an accommodation client accepts all conditions related to cancellation of reservation and no-show and also to other conditions of service related to reservation, which can be also applied during their stay in accommodation. All the conditions and terms of service in accommodation can be purchased directly in accommodation. Cancellation and other terms related to cancellation of reservation or no-show in booked accommodation are on disposal on our website during booking procedure and also on the page of accommodation provider. For special offers and lower prices there is no possibility of cancellation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards are for client's own risk and account.


By making a reservation with a private accommodation provider, it's necessary to pay 30% advance payment of full amount of rent. If the reservation is canceled, guest may be charged with following expenses, which are applied on private accommodation:

  • for cancellation till 31 day before arrival, client has right on return of 15% of advance payment
  • for accommodation, booked from 30 days till the day of arrival, in case of cancellation or no-show, client will not be refunded for the advance payment

 

If guest wants to change or cancel the reservation, we ask to read carefully terms and conditions of private accommodation and to note that you may be charged for cancellation or change in accordance with the accommodation provider's cancellation policy.
We suggest to read carefully, before making a reservation, all terms and conditions of private accommodation.

ACCOMMODATION CAPACITY

In accommodation, which is displayed on our website, is allowed to accommodate only maximum number of persons which is published in description of accommodation capacity, including also children, despite their age.


In case this number is over passed, accommodation provider can charge that person/s with additional amount or can ask that person/s to leave the accommodation. In case these terms are not respected, all persons can be asked to leave the accommodation, without possibility of receiving back amount payed for accommodation.


After making a reservation, guest will receive document/e-mail which confirms that he is legitimate user of booked accommodation. Document consists in: voucher/booking confirmation, description of the way and how to reach booked accommodation and accurate information where he can take over the keys of accommodation, with obligatory presentation of voucher/booking confirmation.
For reservations of hotel accommodation, guest will receive valid hotel conditions, where all the information about accommodation, arrival/departure, services will be noted.


For private accommodation following terms are defined:

  • on arrival, client is obligated to present travel and personal identification documents to a person who will give him the keys of apartment/house, do the registration and return immediately the documents back.
  • time of arrival/departure is noted in document. Arrival is obligated from 16:00 till 20:00 and departure till 10:00. If the arrival is not possible till 20:00, guest is obligated to inform agency or accommodation provider, because of the keys. If the guest wants to extend his stay, he is asked to inform the accommodation provider in time.
  • During the stay, it's guest's duty to take care of property and equipment in accommodation. Beside that, guest is required to adapt his behaviour in a way that he doesn't disturb other guests, neighbors and host and to obey house rules. In case that guest, even after being warned, doesn't obey the house rules, he lost his right to stay in accommodation and will be asked to leave it immediately, without being refunded. Eventual damage, caused or noticed by guest, should be immediately reported to the accommodation provider. In such way, damage will be removed as soon as possible, not affecting the quality of stay in accommodation. Guest shall cover the damage directly to the owner/accommodation provider.

COOPERATION WITH CLIENT

Due to potential problems with booking through Marea d.o.o., client is obligated to do everything possible to resolve problems and to reduce possible damage. Client is especially obligated to report immediately eventual complaints on the contract with Marea d.o.o..
HANDING OVER THE KEYS, TIME OF ARRIVAL AND DEPARTURE INFORMATION


Specific information about accommodation, such as handing over the keys, time of arrival and departure, how to reach the accommodation and other important information, client can find out through websites, over telephone, e-mail on request or, at latest, during the reservation.

WAIVER OF LIABILITY/DISCLAIMER

In order with all restrictions specified in these terms and conditions, Marea d.o.o. is responsible only for direct damages actually suffered or paid due to shortcoming of our obligations in respect to our services.


According to law in Croatia, Marea d.o.o., director, its employees, representatives, affiliated companies or other persons who are involved in creating, sponsoring, promoting or otherwise making available the website and its contents, are not financially responsible for any punitive, special, indirect or consequential damages or losses, any loss of profit, loss of production, loss of contract, damage or loss to goodwill or reputation, loss of claim, any inaccuracy of displayed descriptive information (including prices and availability) of accommodation displayed and available on our website.


Marea d.o.o. is not financially responsible for services that weren't made adequately and offered by accommodation provider, for any damages, losses or costs suffered or paid by guest, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or any (personal) injury, death, property damage or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered or paid by guest, whether due to (legal) acts, errors, breaches, (rough) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Hotel/Private accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

INEFFECTIVENESS OF CERTAIN REGULATIONS

Ineffectiveness of certain regulations in Contract of travel mediation is not affecting the efficiency of the entire agreement.

REQUIREMENTS AND THE STATUE OF LIMITATIONS

Requirements against Marea d.o.o. due to bad service at making a reservation, client must deliver within 15 days after the agreed start of travel. After this deadline, requirements against Marea d.o.o. can be asked only if client, without his fault, wasn't able to respect deadline. Regardless the applicable regulations mentioned above, requirements of the client are under the statue of limitations after 30 days. The statue of limitations begins after 30 days from the day of agreed start of travel , when the client should have gone or has been gone on the travel.

LEGAL OPTIONS AND JURISDICTION

To the extent permitted by law, these terms and conditions between client and Marea d.o.o., shall be governed by Croatian law. In case of a lawsuit of Marea d.o.o. against client, relevant is client's permanent place of residence, only in case if the claim is filed against legal or natural person who is not subject to Croatian law or against person who, after conclusion of contract, has changed permanent or temporarily place of residence to abroad or whose place of residence, in the moment of filing the claim, is unknown. In these cases relevant is the location of Marea d.o.o.

ABOUT MAREA D.O.O.

Marea d.o.o. Tourism and trade, Poljanska cesta 21, 51414 Ičići. Company is registered with the trade register of the Chamber of Commerce in Rijeka, Croatia under registration number 040012939, NKD 63302, Personal Identification Number: 60392617897, VAT registration number: HR60392617897. Capital in amount of 527.700,00 HRK paid completely. Chairman of the board: Dajna Dujmić. Commercial bank: PRIVREDNA BANKA d.d. Zagreb, Račkoga 6, 10 000 Zagreb; Bank account: HR05 2340 0091 1001 2049 8. Foreign currency account: HR31 2340 0091 5102 0431 1 SWIFT (BIC): PBZGHR2X.